Refund policy

Silk Route AB Returns Policy

At Silk Route AB, we aim for complete customer satisfaction. Please review the following guidelines for returns and refunds.

General Policy

  • You may return eligible products within 14 days of receiving your order, in line with your statutory right of withdrawal under the Distance and Home Sales Act (2005:59).
  • Only unopened, sealed products are eligible for return. As our products are food items, opened or unsealed packages cannot be refunded for hygiene and food-safety reasons.

Return Shipping

  • Within Sweden: a return fee of 49 SEK applies and is paid by the customer.
  • Rest of EU: a return fee of €6 applies and is paid by the customer.
  • Please keep and reuse the original packaging for returns. Attach the provided label and drop off at the location specified in your email.

Refunds

  • Refunds are issued to the original payment method once returned products are received and inspected.
  • The return shipping fee above is deducted from the refund.
  • We are not responsible for damage caused during return shipping.

How to Return

  1. Check that your items meet the return conditions (unopened, within 14 days of receipt).
  2. Request a return via your order confirmation email or by contacting hello@silkroute.se.
  3. Indicate if you are returning part of your order so we can adjust the refund.
  4. Pack your items securely, attach the return slip, and drop off at the designated location.

Unclaimed or Failed Deliveries

If an order is returned to Silk Route AB because it was not collected, delivery was refused, the recipient was unavailable, or incorrect details were provided, an unclaimed delivery fee will be charged: 49 SEK (Sweden) or €6 (Rest of EU). This is separate from a customer-initiated return and covers return shipping, packaging, and processing costs.

 

Contact customer service :

Email: hello@silkroute.se

Silk Route AB
Parkvägen 13, Tyresö 13552
+46 728365237