Shipping policy

Delivery Time: 

 Country Shipping Cost Order processing Time Delivery Time
Sweden 29kr/39kr Fast Shipping 1-2 working days from order date 2-3 working days from dispatch date
Germany, Netherlands, Poland, Estonia, Finland, Denmark, Latvia 4.99€ Flat Rate, Free shipping over 50€ 1-2 working days from order date 3-5 working days from dispatch date
Belgium, Czechia, Luxembourg, Slovakia, Austria, Romania, France, Lithuania, Slovenia 5.99€ Flat Rate, Free shipping over 50€ 1-2 working days from order date 3-5 working days from dispatch date
Bulgaria, Croatia, Hungary, Ireland, Italy, Portugal, Spain, Åland Islands, Albania, Andorra 6.99€ Flat Rate, Free shipping over 50€ 1-2 working days from order date 3-5 working days from dispatch date


Order processing Times

  • All orders are processed within1-2 working days from the order date.
  • Orders placed on weekends or public holidays are processed the next working day.
  • Once we hand over the parcel to the delivery agent, you receive a tracking number via email (in case of tracked delivery)


Delays:

  • If we experience a high volume of orders, deliveries may be delayed by a few days.
  • If there is a significant delay with your order, we will contact you by email or phone.


Shipping costs:

  • Shipping costs and options are shown at checkout.
  • Once shipped, the order can not be cancelled, only returned. In such cases, our return policy applies.


Unclaimed package/Return Fee
A return fee of 49 SEK (Sweden), 6 EUR (Rest of EU) is charged for return shipping or if the package was not claimed by the customer in time. Please check our return policy for the same. 

Damage during shipping:
Sometimes, the customer can receive a product that has been damaged during shipping. Any shipping damage must be reported as soon as possible after delivery. In such cases, a decision is made on return and refund if the customer requests it. Please contact us via email in such situations: hello@silkroute.se

Shipping Partners
- Postnord (Denmark & Sweden)
- DHL (Rest of EU)   

Markets we operate in
All countries within European Union